FAQ

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How is Under30Experiences different?

At U30X, we think of ourselves as an Experience company, not a travel company. Here is how we’re different:

1. We aim to be travelers, not tourists.
2. Under30Experiences is a Community of people who prioritize travel in their lives.
3. We make travel affordable & stress-free.
4. Our trips are for 21-35-year-olds, but we don't have a strict age limit.
5. Our Reviews are impeccable. Read them on Facebook& Google!

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Who should come on a Under30Experiences trip?

Over 70% of people on our trips are solo travelers.

Attendees normally range from ages 21-35 from the US & Canada, but U30X has given amazing experiences to people from every inhabited continent. And yes, many travelers have been over 35 years of age. Our minimum age is 21. 

Many people in our community are professionals, creatives, students, teachers, entrepreneurs, and others just figuring it out. Most travelers come alone, but many come with friends, significant others, or anything in between.

Please, no divas, egos, or complainers. It’s okay if group travel isn’t for you. If you go to the rainforest, expect some rain. If you go to the jungle, expect bugs. Keep an open mind, and your trip will be awesome!

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I heard U30X has my back. How so?

We know how hard it is to take off work and pay for travel, so here is how we can help you overcome those obstacles:-

Most trips overlap weekends and/or US holidays so our travelers can take minimal time off from work or school.

-It's only $195 down to reserve any trip! Trips must be paid in full 60 days before the departure date.

Our “Switch Your Trip” program should be called the “Sh*t Hit the Fan Program", because when it does, you can switch your departure date to any future trips. Read on for more details...

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What is your cancellation and transfer policy?

If you change or cancel your booking:
Email us with at least 30 or 60 days' notice (depending on the trip) for all departures, and you can switch your trip one time for free or place your Experience Credits on hold. You can find a trip-specific policy on the “Trip Details” page. Please note that cancelations/transfers are not accepted via WhatsApp, social media, or chat boxes. You must email your cancellation/transfer request to bookings@under30experiences.com and we must confirm your request.

If you do not receive confirmation from us, your request is not confirmed. Experience credits are valid for TWO years from the date of issue. After two years, the credits are forfeited. Experience credits have no cash value and are non-refundable under any circumstance.

When transferring trips or dates, your booking will be bound to the latest version of our Terms & Conditions.

*Please note that some trips have non-refundable permits that we secure on your behalf. In these cases, the permit cost is nontransferable at the time of purchase. Please review the "Trip Details” page of any trip you are looking at for its specific terms.*

*Coupon codes and/or promotional prices are not transferable. When transferring to a different trip, you will be responsible for any price difference.*

24-Hour Booking Guarantee
Under30Experiences provides a full refund with no questions asked if the request is made within 24 hours of your booking. So go ahead, jump on that deal now, and ask questions (to your boss) later!

Experience Credits are Giftable
Can't travel with us for the foreseeable future? You can give the gift of travel to your friends and family. Experience Credits are 100% transferable!

Please note that only Experience Credits equivalent to the value of your original payment are transferable. Earned Experience Credits are non-transferrable in all forms. Earned Experience Credits can include but are not limited to our referral program, community programs, contests, events, customer service, and other rewards.

*Gifted credits are non-refundable, even if we cancel the departure. Any departure booked with gifted credits can only be canceled and transferred to another departure one time. After that, the credits are forfeited.

*The person receiving gifted or transferred credits is responsible for knowing the credit’s expiration date. The expiration date is the original date of expiration.

Emergency Cancelation within 30 or 60 days:
To cancel a trip outside our cancelation period, please refer to your travel insurance policy.

Your travel insurance may reimburse you if you cancel your trip due to a last-minute emergency. You'll need to consult your travel insurance company directly for specific details.

We cannot transfer or hold any credits within the cancelation period of 30 or 60 days before your trip, depending on the trip's cancellation policy.

Forced Trip Suspension Policy
When we are forced to cancel a trip due to situations outside our control, we are unable to issue refunds. In this case, we will offer travelers 100% credit of the price paid for the trip, valid for use toward any future trip.

A “force majure” event includes but is not limited to natural disasters, political unrest, and pandemics. We only cancel trips when there are major disruptions to our itineraries, or when local authorities, or when the US Department of State issues a "Level 4 Do Not Travel Warning” to a country.

Please understand that when you book a trip with us, your money goes directly to vendors abroad who do not offer refunds in these cases. The money is held with them to be used for future travelers; thus, we cannot provide refunds.

Other Cancellation Notes:
You are strongly advised to take out cancellation insurance at the time of booking. If you do not participate in the trip, join it after it has started, or choose to leave before it concludes, you will not receive reimbursement. This includes missed flights, delays, injury, illness, and quarantine due to infectious diseases during the trip. In these cases, please consult your travel insurance company to cover expenses.

If you put a deposit down on a trip and do not pay in full by the required date, your trip will be forfeited, and no credits will be issued, unless you email us to put your credits on hold or transfer to another trip.

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What are your deposit & refund policies?

You can reserve your seat on any trip with a $195 deposit. After the deposit has been paid, the remaining balance is due 60 days before departure. Failure to pay your trip balance on time will result in the loss of your deposit and seat on the trip.

All trips are non-refundable. A one-time transfer via our “Switch Your Trip” policy is available up to 30/60 days before departure the date. For more information, please see above.

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How does booking flights work?

You are responsible for booking your flights for arrival and departure on the trip. Arrival and departure flights are never included in our prices.

After registration, we'll send you flight booking instructions that detail when you should plan to arrive and depart.  Please don't book your flight until you hear from us!

Each trip has different flight booking instructions, so feel free to ask for help! If booking a flight outside our designated pickup and dropoff times, you may be responsible for your own transportation costs to and/or from the airport.

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Do you have last-minute deals?

Yes!  Last-minute seats sometimes open up even on sold-out trips! Visit our Trips On Sale Page for the latest deals.

Sign up to our mailing list to be notified about sales, discounts, and new trip releases!

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What is & is not included?

Every trip includes accommodations during the experience, breakfasts & several dinners, daily transportation, activities, many times airport pickup and drop-off, and an Under30Experiences Trip Leader. Please see individual itineraries for exact details.

What’s not included? Airfare to and from the trip, travel insurance, incidental expenses, most lunches, alcohol, and any visas or entrance or departure fees required by the destination country.

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Do I need to book travel insurance?

Yes! Travel insurance is required to travel with Under30Experiences. The travel insurance you select should have at least $200,000 USD in combined coverage for medical incidents, emergency evacuation, and repatriation. This should cover medical treatment, medicine, ambulance rides, and hospital visits/stays. Travel insurance may also cover trip-related issues such as trip interruption, lost luggage, theft, etc.

We strongly suggest that the policy also covers personal liability, cancellation, curtailment, and loss of luggage, as well as personal effects. Here are a few options for travel insurance that meet our minimum medical coverage requirements: Wanderwell, SafetyWing, and World Nomads. Some plans do not cover certain “high-risk” activities. Please ensure that all of the activities you plan on participating in are covered by your travel insurance! (For example, our Thailand trip includes rock climbing which isn’t covered by some “basic” plans. Please make sure to read your plan’s coverage and make a selection based on your planned trip.

Wanderwell donates at least one percent of your insurance purchase to Explore Austin, a sustainable youth outdoor education program, via 1% for the Planet, selected by Under30Experiences.

We receive a fee if you purchase products through links on this pae, at no extra cost to you. We receive a fee when you get a quote from World Nomads using our affiliate links. We do not represent World Nomads. This is not a recommendation to buy travel insurance.

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Are your locations safe?

Precautions should always be taken when traveling abroad, but we wouldn’t bring you anywhere we wouldn’t want to go. Our staff has extensive experience in the countries we visit and are usually locals themselves. That being said, everyone needs to be responsible and conscientious of their own well-being. The U.S. State Department always advises you to take caution abroad just as you would in any city, especially regarding petty theft.

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Can I bring a friend?

Yes! We love it when our Community grows! Any friend of yours is a friend of ours. Under30Experiences has an awesome referral program where you can earn credits to travel with us!

Please specify sleeping arrangements during registration so things don't get weird. :) We'll do our best to accommodate requests. Feel free to email bookings@under30experiences.com if it’s a long story!

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Will I have a roommate?

Yes. Under30Experiences trips are designed for young people who want to connect and make friends with like-minded people. Many U30Xers end up traveling together in the future, organizing reunions, and even attending each other's weddings.

You can request to pay for your own room by emailing bookings@under30experiences.com.

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Tipping Trip Leaders

Tipping is not required but is very much appreciated.

We hire the best local trip leaders to give you the most amazing cultural experience possible. We pay our Trip Leaders well, but your gratuity goes a long way in supporting them, their families, and their communities.

How much should you tip?

Tipping is a practice deeply entrenched in the travel and tourism industry in all the countries we visit. The amount you tip is up to you, but a general guideline is $3-6 USD per person per day for excellent service.

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Can I connect with fellow travelers before the trip?

Yes! 30 days before your trip, you’ll receive a pre-departure email and will be invited to join a unique WhatsApp Group for your trip. Here you can meet other attendees, plan your own independent adventure after the trip, or grab a drink in your city. This happens roughly one month before your departure date.

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Are your tours accessible to people with disabilities?

Browse our tours page to get a feel for what’s possible for you. Then email us your requirements for traveling to bookings@under30experiences.com. We will be in touch to discuss potential options.

We’ll do our very best to make sure everyone feels comfortable in our community, including anyone with vision or hearing impairments, needs wheelchair accessibility, and plus-size travelers. Read our diversity statement here. 

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Have a question we didn't cover?

Email bookings@under30experiences.com, and our all-star Customer Experiences Team will be happy to take care of you!

"I sent an email to U30X asking a bunch of questions & the very next day someone called me & totally put my mind at ease. From day 1 they made the planning process smooth and simple." - Maria M., Yelp Review

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